SCHEDULE 3 - CUSTOMER SERVICE APPEALS COMMITTEE

A.

Scope. The policy establishes the procedures to be followed by the San Antonio Water System Customer Service Appeals Committee in the processing of appeals from a decision to terminate service rendered by the Customer Review Officer, as well as for customer disputes concerning high bills, adjustments due to leakage or other matters covered in Sections 34-4.01 and 34-4.03 of the City Code.

The committee will consist of three (3) members appointed by the Board for a two (2) year term, with members able to be removed by the Board. These members shall be customers of SAWS and shall not include any SAWS employees.

The committee is responsible for providing and scheduling a hearing whereby both Customer Service personnel and the customer can discuss the merits of the action under appeal. Hearings will be scheduled within fifteen (15) working days of the receipt of the appeal request. Two (2) committee members shall constitute a quorum for the purpose of conducting any hearing.

Meetings will be scheduled and conducted according to the Open Meetings Act. The conduct and testimony of the hearings shall be recorded and kept with the certified agenda and minutes of the committee meetings as a permanent record.

B.

Appeals. All appeals must be requested in writing by the customer. The following information, at a minimum, must be included in the appeal:

1.

Name of customer;

2.

Service address and/or account number;

3.

Name of representative;

4.

Customer's home and work telephone numbers;

5.

Nature of appeal and resolution desired; and

6.

Customer's signature.

If an appeal is from a decision to terminate rendered by the Customer Review Officer, the customer shall have ten (10) working days from receipt of notice of such decision to request an appeal.

C.

Representation. Customers may represent themselves or may be represented by an attorney or other person of their choosing.

D.

Hearings. This committee shall conduct hearings to consider all information necessary to assist them in deciding on a fair and equitable recommendation to the president/CEO.

E.

Postponements. Postponements, if needed, must be requested in writing and received by the customer service director two (2) full working days prior to the scheduled hearing. The first request for a postponement shall usually be approved. A subsequent request for a postponement shall require justification and is subject to being denied. Postponements must be rescheduled no later than five (5) working days from the previously scheduled hearing.

F.

Failure to Appear. Failure to appear at a scheduled hearing shall subject a customer/representative to forfeit the right to such hearing and the customer/representative shall be required to make an original application in order to be heard. A customer/representative shall be allowed to make only two original applications for appeal on the same subject during any twelve (12) month period.

G.

Recommendation to the president/CEO. At the conclusion of each hearing, the Customer Service Appeals Committee shall announce its recommendation and the reasons for said recommendation to all parties. The secretary of the committee shall transcribe the recommendation and all justification to be forwarded to the president/CEO. The decision of the president/CEO will be final.

(Ord. No. 80330, 6-16-94)

SCHEDULE "A"
CHILLED WATER SERVICE RATE SCHEDULE FOR KELLYUSA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective May 1, 2005

Billings for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.

CAPACITY CHARGE

The capacity charge shall be $20.52 per ton hour of demand. The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the demand amount specified in the contract or agreement with the customer, whichever is the greater of the two.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the Utility Costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows: all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the Payment to the City's General Fund and to GKDA will be added where applicable.

Utility Costs + Payment to General Fund + Payment to GKDA = Commodity Charge Consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND AND TO GKDA

The City of San Antonio may change the Percentage for payment to the City General Fund pursuant to City Ordinance No. 75686, which is currently established at 2.7% of Gross Revenues. At that time, the commodity and capacity charge will be revised to include the new Percentage of Payment to the City of San Antonio.

The San Antonio Water System has contracted with GKDA to pay 5% on all Chilled Water and Steam service revenues at Kelly USA unless the revenue is derived from services to the USAF on both the realigned portion of Kelly AFB and for the long-term leased-back facilities on the non-realigned portion of Kelly AFB, except for sales to the USAF that are billed to GKDA in connection with multi-tenant buildings in which USAF is one of the tenants.

DEFINITIONS

A ton is defined as 12,000 Btu's per hour.

An hour is defined as 60 consecutive minutes.

Gross revenue is defined in City Ordinance No. 75686.

(Ord. No. 96793, § 1(Att. 1), 11-21-02; Ord. No. 100588, § 1(Att. I), 3-24-05)

SCHEDULE "B"
STEAM SERVICE RATE SCHEDULE FOR KELLYUSA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective May 1, 2005

Billings for steam service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows:

CAPACITY CHARGE

The capacity charge shall be $95.06 per 100 pounds per hour of demand. The demand shall be the largest number of pounds of steam demanded in any hour of the twelve months ending with the month next preceding the month in which the bill is dated or the demand amount specified in the contract or agreement with the customer, whichever is the greater of the two.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the Utility Costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows: all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the Payment to the City's General Fund and to GKDA will be added where applicable.

Utility Costs + Payment to General Fund + Payment to GKDA = Commodity Charge Consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND AND TO GKDA

The City of San Antonio may change the Percentage for payment to the City General Fund pursuant to City Ordinance No. 75686, which is currently established at 2.7% of Gross Revenues. At that time, the commodity and capacity charge will be revised to include the new Percentage of Payment to the City of San Antonio.

The San Antonio Water System has contracted with GKDA to pay 5% on all Chilled Water and Steam service revenues at Kelly USA unless the revenue is derived from services to the USAF on both the realigned portion of Kelly AFB and for the long-term leased-back facilities on the non-realigned portion of Kelly AFB, except for sales to the USAF that are billed to GKDA in

DEFINITIONS

An hour is defined as 60 consecutive minutes.

Gross revenue is defined in City Ordinance No. 75686.

(Ord. No. 96793, § 1(Att. 1), 11-21-02; Ord. No. 100588, § 1(Att. I), 3-24-05)

SCHEDULE "A"
CHILLED WATER SERVICE RATE SCHEDULE FOR DOWNTOWN AREA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective December 1, 2002

Billings for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.

CAPACITY CHARGE

The capacity charge shall be $18.40 per ton hour of demand. The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the connected load specified in the contract with the customer, whichever is the greater of the two.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the utility costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows; all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the payment to the city's general fund will be added where applicable.

Utility costs + Payment to general fund = Commodity charge consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND

The City of San Antonio may change the percentage for payment to the city general fund pursuant to City Ordinance No. 75686,which is currently established at 2.7% of gross revenues. At that time, the commodity and capacity charge will be revised to include the new percentage of payment to the City of San Antonio.

DEFINITIONS

A ton is defined as 12,000 Btu's per hour.

An hour is defined as 60 consecutive minutes.

Gross Revenue is defined in City Ordinance No. 75686.

(Ord. No. 96794, § 1(Att. 1), 11-21-02)

SCHEDULE "B"
STEAM SERVICE RATE SCHEDULE FOR DOWNTOWN AREA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective December 1, 2002

Billings for steam service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows:

CAPACITY CHARGE

The capacity charge shall be $88.42 per 100 pounds per hour of demand. The demand shall be the largest number of pounds of steam demanded in any hour of the twelve months ending with the month next preceding the month in which the bill is dated or the connected load specified in the contract with the customer, whichever is the greater of the two.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the utility costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows; all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the payment to the city's general fund will be added where applicable.

Utility costs + Payment to general fund = Commodity charge consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND

The City of San Antonio may change the percentage for payment to the city general fund pursuant to City Ordinance No. 75686,which is currently established at 2.7% of gross revenues. At that time, the commodity and capacity charge will be revised to include the new percentage of payment to the City of San Antonio.

DEFINITIONS

An hour is defined as 60 consecutive minutes.

(Ord. No. 96794, § 1(Att. 1), 11-21-02)

SCHEDULE "C"
CHILLED WATER SERVICE RATE SCHEDULE FOR DOWNTOWN AREA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective December 1, 2002

Rates under this schedule have been developed in accordance with the Stadium Chilled Water Facility Contract passed and approved by the City of San Antonio, VIA Metropolitan Transit, and the San Antonio Water System in May 1991. Billing for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.

SPECIAL CAPACITY CHARGE

The capacity charge shall be $11.40 per ton hour of demand. The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the connected load specified in the contract with the customer, whichever is the greater of the two.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the utility costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows; all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the payment to the city's general fund will be added where applicable.

Utility costs + Payment to general fund = Commodity charge consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND

The City of San Antonio may change the percentage for payment to the city general fund pursuant to City Ordinance No. 75686,which is currently established at 2.7% of gross revenues. At that time, the commodity and capacity charge will be revised to include the new percentage of payment to the City of San Antonio.

DEFINITIONS

A ton is defined as 12,000 Btu's per hour.

An hour is defined as 60 consecutive minutes.

(Ord. No. 96794, § 1(Att. 1), 11-21-02)

SCHEDULE A
RESIDENTIAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective January 1, 2006

The Service Availability Charge (minimum bill) for all residential water service INSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons of water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

The Volume Charge "Seasonal" Rate Per 100 Gallons shall be applied to all billings beginning July 1 and ending on or about October 31 of each year. At all other times the Volume Charge "Standard" Rate Per 100 Gallons shall be utilized.

The Service Availability Charge (minimum bill) for all residential water service OUTSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

The Volume Charge "Seasonal" Rate Per 100 Gallons shall be applied to all billings beginning July 1 and ending on or about October 31 of each year. At all other times the Volume Charge "Standard" Rate Per 100 Gallons shall be utilized.

SEWER

Sewer service charges for all metered residential connections are computed on the basis of average water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the rate schedules below.

INSIDE CITY LIMITS (ICL)

Monthly Service Availability Charge (includes first 1,496 gallons) - $7.37

Over 1,496 gallons - $0.1953 per 100 gallons.

Customers who do not have a record of winter water usage or an interim average will be billed an Unaveraged or Unmetered Residential Charge of $20.52 per month.

OUTSIDE CITY LIMITS (OCL)

Monthly Service Availability Charge (includes first 1,496 gallons) - $8.85

Over 1,496 gallons - $0.2343 per 100 gallons.

Customers who do not have a record of winter water usage or an interim average will be billed an Unaveraged or Unmetered Residential Charge of $24.62 per month.

(Ord. No. 98843, Att. I, 2-12-04; Ord. No. 99994, § 2(Att. I), 11-18-04; Ord. No. 99995, § 2(Att. I), 11-18-04; Ord. No. 101681, § 3(Att. I), 11-17-05; Ord. No. 101682, § 1(Att. I), 11-17-05)

SCHEDULE B
GENERAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective January 1, 2006

The Service Availability Charge (minimum bill) for all general water service INSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

The Service Availability Charge (minimum bill) for all general water service OUTSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

SEWER

Sewer service charges are computed from the water usage schedules below for all metered connections.

INSIDE CITY LIMITS (ICL)

Monthly Service Availability Charge (includes first 1,496 gallons): $7.37

Over 1,496 gallons: $0.1953 per 100 gallons.

OUTSIDE CITY LIMITS (OCL)

Monthly Service Availability Charge (includes first 1,496 gallons): $8.85

Over 1,496 gallons: $0.2343 per 100 gallons.

(Ord. No. 98843, Att. I, 2-12-04; Ord. No. 99994, § 2(Att. I), 11-18-04; Ord. No. 99995, § 2(Att. I), 11-18-04; Ord. No. 101681, § 3(Att. I), 11-17-05; Ord. No. 101682, § 1(Att. I), 11-17-05)

SCHEDULE C
WHOLESALE CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective January 1, 2006

The Service Availability Charge (minimum bill) for all wholesale water service INSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

The Service Availability Charge (minimum bill) for all wholesale water service OUTSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

SEWER

INSIDE CITY LIMITS (ICL)

$0.1760 Monthly Volume Charge per 100 gallons of contributed wastewater. ($1.32 per 100 cubic feet)

OUTSIDE CITY LIMITS (OCL)

$86.50 Monthly Service Availability Charge plus $0.2113 Monthly Volume Charge per 100 gallons of contributed wastewater. ($1.59 per 100 cubic feet)

(Ord. No. 98843, Att. I, 2-12-04; Ord. No. 99994, § 2(Att. I), 11-18-04; Ord. No. 99995, § 2(Att. I), 11-18-04; Ord. No. 101681, § 3(Att. I), 11-17-05; Ord. No. 101682, § 1(Att. I), 11-17-05)

SCHEDULE D
IRRIGATION CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective January 1, 2006

The Service Availability Charge (minimum bill) for all irrigation water service INSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

The Service Availability Charge (minimum bill) for all irrigation water service OUTSIDE THE CITY LIMITS of San Antonio furnished through meters of the following sizes together with the Monthly Volume Charge measured per 100 gallons for water usage in every instance of service for each month or fraction thereof shall be as follows:

MONTHLY SERVICE AVAILABILITY CHARGE

MONTHLY VOLUME CHARGE

(Ord. No. 98843, Att. I, 3-12-04; Ord. No. 99994, § 2(Att. I), 11-18-04; Ord. No. 101681, § 3(Att. I), 11-17-05)

SCHEDULE E
INDUSTRIAL WASTE FEE SCHEDULE
(Under Article V, Sewage Transportation, Treatment and Disposal, Division 3, Sec. 34-484, et seq.)
Effective 12:01 a.m., January ___, 2008
Ordinance No. ______ dated December 6, 2007

(Ord. No. 2007-12-13-1345, § 2(Att. B), 12-13-07)

SCHEDULE F
LIQUID WASTE HAULER FEE SCHEDULE
(Under Article V, Sewage Transportation, Treatment and Disposal, Division 4, Sec. 34-521, et seq.)
Effective 12:01 a.m., January ___, 2008
Ordinance No. ______ dated December 6, 2007

(Ord. No. 2007-12-13-1345, § 2(Att. B), 12-13-07)