Sec. 34-7.01. - Appeal committee.

The board is hereby authorized to appoint a committee of three (3) members, to be known as the customer service appeals committee, to hear appeals from a decision to terminate service rendered by the customer review officer, as well as customer disputes concerning high bills, adjustments due to leakage, or other matters covered in sections 34-6.01 through 34-6.03 herein.

(Ord. No. 80330, § 1, 6-16-94)

Sec. 34-7.02. - Procedures for appeal.

The procedures for appeal before the customer service appeals committee are set out in Schedule 3—Customer Service Appeals Committee, which is attached hereto for customer notice and convenience. In the event the system duly amends such procedure, an updated version of such procedure shall be supplied to the City of San Antonio City Clerk. Copies of the system's most current customer service appeals committee procedure shall also be available upon request at the system's customer service locations.

(Ord. No. 80330, § 1, 6-16-94)

Editor's note—

Schedule 3 referenced above is set out at length at the end of this chapter.

Sec. 34-7.03. - Relief granted from decision to terminate.

In the event the customer service appeals committee determines that the decision of the customer review officer to terminate service was erroneous, the committee shall direct system staff to reconnect the customer's service immediately, without payment of reinstatement charges.

(Ord. No. 80330, § 1, 6-16-94)