Sec. 28-23. - Emergency and disaster operations.

During any "state of war emergency," "state of emergency" or "local emergency," as defined in the California Emergency Service Act (Chapter 7 of Division 1 of Title 2 of the Government Code), as amended, each ambulance service operator shall provide equipment, facilities, and personnel as required by the EMS agency medical director.

(Ord. No. 4386 § 1, 1991.)

Sec. 28-24. - User complaints.

Complaints regarding emergency and ALS pre-hospital care services and/or charges shall be resolved at the lowest possible level. Any person who contends that he/she has received inadequate or inappropriate services or excessive or inappropriate charges shall be directed to attempt resolution of the dissatisfaction by meeting and discussing with the involved person, agency or entity involved. If this effort is unsuccessful, the complainant may file a written complaint with the EMS agency medical director. The EMS agency medical director shall refer the allegations to the service provider or other responsible person for a response within ten (10) county working days. If the matter cannot be resolved to the satisfaction of the complainant and EMS agency medical director, or if a response does not occur within ten (10) county working days, the EMS agency medical director shall submit the matter to an appropriately constituted subcommittee of the EMCC for recommendation or resolution. The EMCC subcommittee shall consist of an unbiased membership constituted to provide adequate professional expertise and consumer protection. If the EMCC cannot resolve the matter to the satisfaction of all parties, the complainant must resort to private legal resources for further resolution of the matter. The EMCC shall provide a response within thirty (30) county working days.

(Ord. No. 4435 § 2, 1991: Ord. No. 4386 § 1, 1991.)

Sec. 28-25. - Suspension and revocation of permits or certificates.

The EMS agency medical director may revoke any permit or certificate issued under provisions of this chapter when it has been found that any permittee or certificate holder violates any section of this chapter (or the rules and regulations promulgated thereunder) which related to his/her permit or certificate. With regard to certificate holders, all action taken by the medical director of the local EMS agency will be in conformance with state guidelines, local EMS agency policy, and California Code of Regulations Title 22.

(Ord. No. 4386 § 1, 1991.)

Sec. 28-25.1. - Subpoena power.

Subpoenas, including subpoenas duces tecum, requiring a person to attend at a particular time and place to testify as a witness, may be issued in connection with any formal hearing involving the suspension or revocation of permits or certificates issued under the provisions of this chapter. Said subpoenas shall be issued at the request of the EMS agency medical director, the permit/certificate holder, investigation review panel, hearing officer or the EMS agency director. A subpoena duces tecum shall be issued only upon the filing with the clerk of the board of supervisors of an affidavit or declaration showing good cause for the production of the matters or things desired to be produced, setting forth in full detail the materiality thereof to the issues involved in the proceedings, and stating that the witness has the desired matters or things in his or her possession or under his or her control, and a copy of such affidavit or declaration shall be served in person or by certified mail, return receipt requested, and must be served at least five (5) days before the hearing for which the attendance is sought. Service by certified mail shall be presumed complete within five (5) days after mailing. Any subpoena or subpoena duces tecum issued pursuant to the provisions of this chapter shall be deemed issued by and in the name of the board of supervisors of the county of Sonoma.

(Ord. No. 4386 § 1, 1991.)

Sec. 28-26. - Appeal procedure.

The decision of the EMS agency medical director in any matter involving medical control or medical quality assurance shall be final and binding upon the permit/certificate holder. In any matter where this chapter provides that an administrative hearing body or the board of supervisors shall have administrative authority over appeals of non-medical issues, the body's or board's decision shall be final and binding upon the permit/certificate holder on the thirtieth day after the decision is rendered. Said final decisions shall be subject to the provisions of Code of Civil Procedure Section 1094.5 et seq. unless otherwise indicated herein.

(Ord. No. 4386 § 1, 1991.)

Sec. 28-27. - Enforcement.

Section 1-7 of the Sonoma County Code will apply to any and all violations of this chapter.

(Ord. No. 4386 § 1, 1991.)